| MAILBOX, PACKING & SHIPPING STORES OPERATIONS MANUAL |
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Packing
& Shipping Stores PUT YOUR POLICIES IN WRITING This manual shows an example of an operations manual for mail and package stores. The CD ROM has the manual and forms in Word® and Excel® so that you can change and customize the operations manual, forms, and files to your business procedures and policies easily. This makes it easy to insert your company graphics, too. |
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"After we had an 'experience' with an employee, we knew that we needed an operations manual to put our policies and procedures into writing. I couldn't believe how easy it was to do with your Operations Manual! Now all of our employees know our goals and how we operate. Thank you!" Thomas Hinton |
| DESCRIPTION Have your standards of operation in writing for easy reference. Major topics are briefly described below. To view all information, see Table of Contents and Files on the CD. |
| TRAINING PRODUCTS |
| STORE SERVICES |
| COMPANY INFORMATION |
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Basic Company Information (services provided, store times, company standards and policies, mission statement, etc.)
- Pay (sick pay, vacation, holiday, bonuses, and more)
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Company Equipment and Tools (usage, care of)
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Processing of Orders (at the counter, upgrading sales, work flow, packaging standards, etc.)
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Opening Standards (work times, parking, HVAC standards, counting drawer, starting POS, reading closing notes from previous day, etc.)
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Daily Checklists (standards, stocking procedures, clean-as-you-go policy, forms, etc.)
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Closing Standards (register close-out and deposit standards, overages/shortages policies, closing notes, HVAC standards, closing checklist)
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Monthly Checklist (inventory counts, mailbox audits, cleaning, end of month reports, etc.)
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Security (security system, being aware of people in and around store, preventing robberies, what to do in the event of a robbery, etc.)
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Emergencies (power outages, storms, fires, injuries)
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Customer Relations Standards (standards with greeting, language, etc.; phone standards; providing options; handling questions; follow-up time standards; standards with complaints, limits of power to reimburse, forms, etc.)
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Quoting (how to do a quote, availability of services, time standards, etc.)
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Telephone Standards (employees, customers, telemarketers, etc.)
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Inventory (ordering, receiving, transferring, merchandising)
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Carriers (preferred vendors for different services, basic overview, high value items, liability issues, return services, handling of tracers, handling of claims, C.O.D. procedures, freight, etc.)
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View a table of contents below in Adobe Acrobat format. If you don't have Adobe Acrobat, visit http://www.adobe.com/products/acrobat/readstep2.html to download a free version of this reader. NOTE: Many Operations Manuals for this industry include carrier information. Since carrier and shipping information is in Basic Packaging and Shipping 101, we did not duplicate it in this manual. View Table of Contents - Packing and Shipping Stores' Operations Manual List of Files on the Operations Manual CD ROM $85.00 Check our Package Specials to review our New Store Operator Package. |
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