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Mail and Parcel Center Stores' Article: Tips for Convention Travel Planning

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When we go to the regional or national conventions, how do we prepare for the trip and make the most of it? Also, how do we tip the bellhop, the bartender at food functions, or the concierge? Who are the bellhops and the concierge persons? How do we get in on the "groove" to meet other people, which is the heart of the meetings?

Let's start from the beginning to help plan for our meetings and make the most of it.

RESEARCH
In my research which entails countless web site searches, books, and some newspaper clippings, I learned that many "experts" vary on what they say with travel . . . especially tipping. Therefore, we tell you what we have experienced, and we include this with the consensus from our research. It was amazing to us how much information we did not find on travel and tipping in certain circumstances, so again, we give you our best guesstimates. Note that tipping in Las Vegas is a different animal, but this information should suffice for most other areas.

TRAVEL INFO
Road & Air Trips Planning
Car
When traveling by car, print directions and travel times, in addition to what is happening in the path of your travels. See Directions in this article. Is there a major sports game or event happening in your path? If so, this may increase your travel time twofold.

To check on events in the cities in your path, do an Internet search with the keywords, "'specific city name' or 'specific state' events." For example, a search on Google for "Kentucky events" will first list a site from the Kentucky tourism department that will tell you events during a specified period. Not only will you find any events that may slow your traffic (or not), you may find events that you will want to attend during your travels to AMPC meetings.

If you are arranging a rental car, check all the options for good rates, and consider joining AAA (American Automobile Association). We have found that we get the best rates on rental cars and other services by being a member of AAA. Also, we know that we have an organization to help us if we have difficulty on the road.

Shuttles & Taxis
When flying, one can schedule a shuttle or taxi to the destination hotel. Some hotels provide free shuttles, so ask when booking your room. It may be less expensive to schedule a paid shuttle or taxi instead of renting a car, when shuttle service isn't provided. If your hotel is far from your airport arrival destination (20 miles or more), ask the hotel for recommendations on travel. Sometimes taxis are less than shuttles, especially if two or more people are in your group.

Air
If you are traveling by plane, the sooner that you plan the air trip, the cheaper it may be. You can check air flights from many different Internet sites which include:

  • Orbitz.com
  • Expedia.com
  • Travelocity.com
  • CheapTickets.com
  • There are many others when you do a search for "flights."

Scheduling by Internet seems to be the easiest route these days. One can schedule seating and do an easy check-in at the airport via skycap or E-check-in. Depending on the airline, delays may be emailed to you before you leave. Note that you always can check on your flight before you leave via Internet or phone to make sure that it is on time. A phone call takes longer.

If you fly frequently on an airline, consider obtaining a credit card connected to this airline that gives you frequent flyer points for each dollar spent. These points can be redeemed for future flights.

If at the last moment you find that you can go to a convention, check those "E Savers" on the airlines by going into the airlines' home pages or check the web sites that sell last minute flights at a good reduced rate. Good luck, though, since many times the last minute flights aren't available, and the hotel may be booked.

Directions
Always print directions to and from any locations that you will visit, unless you are in a car with a navigational system: GPS (Global Positioning System). Driving Direction Maps can be printed from the Internet at several sites which include http://www.mapquest.com and http://maps.yahoo.com.

Never depend solely on these "dadburned" new-fangled Internet maps if it is a big city, since these electronic systems may not know of new highways or construction. In essence, a printed map from a convenience store, or directions from a convenience store clerk, is a good source to have on hand.

Booking the Hotel
Book your hotel room as soon as possible, since conventions have rooms blocks that are for a certain amount of rooms. If the "block" is full, you may have to pay full price for a room, unless you are a AAA member or a member of the hotel chain's frequent visitor program.

If you travel often and stay at the same hotel chain, then you may want to become a frequent traveler member of this hotel chain. Some of our favorite hotels are Sheratons, Westins, and Wyndhams. We rate these high for service and comfort (especially beds). For example, we are members of Starwood Hotels, which includes Sheratons and Westin Hotels, so we get great rooms when we go to conventions, in addition to a continental breakfast in most.

Air Travel Preparation
If you haven't traveled via air since September 11, 2001, expect a new experience.

Preparing to Board/Security

  • Plan to get to the airport two hours before your flight is scheduled to leave. Depending on the airport and the date, this may just give you enough time to check-in, go through security, and get to your gate in time to board.
  • All carry-on luggage and yourself will go through security, so prepare to have on socks with no holes! Laptops will be checked individually, so plan on a few extra minutes for these.
  • Don't carry any sharp instruments on the plane, including nail files or scissors. I once lost a nice $15 pair of small nail scissors due to my negligence.
  • No lighters or matches are allowed on your person or in checked baggage.
  • Security will vary by airport. Listen to the agents. Once in Texas, a security agent asked Rutledge whether or not he had firearms in his luggage. Rut was shocked, since he thought that the agent asked him if he had a bomb in his luggage. Rut laughed and said, "What?!" I thought that the security agent asked us if we had a "thong" in our suitcase. It was a funny situation this time, but the point is that one has to be careful on what they say in response to questions that are not clearly understood.
  • Since you may have an hour before boarding, depending on the time and flights, carry a magazine or other entertainment. I love the Logic Puzzles, but others prefer to work on laptops, read magazines, or sleep on the plane.
  • If you are on a long flight (3 or more hours), you can buy good ear phones from Radio Shack or other electronic merchants to watch the movies or to listen to music. The stewards or stewardesses will sell you inexpensive ones on the plane, too, if you want to watch the featured movie.
  • Now the only nourishment that one experiences on most flights is a tiny bag of pretzels and a small cup of liquid (soda drink or water, in many cases). Carry on a bottle of water with you, or eat food before you board. Check to see if a long flight of 3 hours or more offers an option for buying food, if you think that you will need it.

Boarding the Plane

  • Flights normally start boarding 30 minutes before the flight is schedule to depart.
  • Turn off your cell phone.
  • Go to the bathroom right before your flight starts boarding, unless you want to go into a teensy tiny bathroom during a flight.
  • Grab a pillow or blanket, if you think that you might need these, as you board the plane. Pillows and blankets most times can be seen in overhead compartments as you board the plane. My experience is that the plane if freezing during the warm months of the year. If you have a weak back, a pillow placed behind the small of your back may make those airline seats more comfortable.
  • See "The Suitcase" for items allowed while boarding a plane.

PACKING FOR THE PACKING MEETING
First Things First
It helps to put all of your travel information in a folder that you carry with you.

  • Flight arrangements
  • Transportation arrangements
  • Hotel arrangements
  • Maps
  • Contact Numbers

Carry this in a secure carry-on travel bag. I clip this info into a folder and put it in a travel purse, along with my magazines and water bottle. Make your carry-on bag part of your body when you travel so that you feel naked if it isn't attached to you.

Don't forget that you will be showing your driver's license to about five people during your trip, so make it easy to access.

Clothing Choices
If you were planning a trip internationally, I would tell you to lay out your clothes and your travel money. Then I would tell you to take away half of the clothes and then double your money before packing.

Trips to AMPC conventions are different, though, thank goodness. These are my suggestions on choosing clothing:

  • One pair of nice casual pants for each day of meetings
  • One nice casual shirt to coordinate with each pair of pants, in the polo style
  • Many wear shirts that show their company logo or the NPC logo.
  • Bring something to wear for one or more evening outings in a casual style for those nights that we all get together and go out on our own one night before the meetings start or after they end.
  • Annual national conventions may have more formal events, so bring clothes accordingly.
  • NPC Shirts can be purchased at the vendor show, and city t-shirts can be purchased, usually, at the gift shop in the hotel.
  • Pack separates (tops with pants and skirts) that can be interchanged for the lightest suitcase possible. For example, you might be able to wear a black pair of pants for three hours one evening and two hours the next evening with a different shirt.

Packing
Yes, this is a different world than packing a box of dishes!

  • Know that the hotels offer an iron and ironing board.
  • Put all toiletries that can leak into a sealed bag, since the air pressure of a flight can affect product seals and cause these to leak. If you don't have a toiletry bag, a food zip-lock bag works great, as does a plastic bag with a "twist tie."
  • Clothes pack best when folded and laid flat or when rolled neatly.
  • Keep in mind that your luggage is going to be tossed. Pack any fragile items in your luggage accordingly. Clothing can serve as a packing material for any fragile items. We know of someone who won a franchise award, and their award was damaged in their luggage because they didn't protect it in their suitcase!

The Suitcase

  • Persons normally are permitted to carry on one personal item, such as a purse or a briefcase, and a "carry-on" bag. A "carry-on" is a piece of luggage that normally doesn't exceed 22" X 14" X 9" as a rule, but check with your airline to be certain.
  • A suitcase on wheels with a handle is so nice to use for a trip. Small ones with wheels that may last one to two trips can be bought for $25. Ones that can hold items for two persons and that will last for about one to three years of heavy travel can be purchased for approximately $100 to $150.
  • It is so funny how so many suitcases look the same at the baggage claim area in airports. Mark your suitcase, so that you can notice it easily. We wrap iridescent tape around the handle with children's dinosaur stickers in plain view. Others use colored ribbon. Don't use the anything that may be torn, such as hanging yarn pom-poms wrapped around the handle.
  • Don't lock your suitcase, unless you want to lose your lock. Security needs to be able to open your suitcase.

HOTEL GENERAL INFO

  • A special that we saw on television recently discussed how unclean hotels can be, even the highest-rated hotels. It suggested that one clean the phone and remote control upon arrival.
  • The hotel phone pad will list extensions to call different hotel departments. When in doubt, call the front desk for assistance.
  • Wake-up calls are great, but don't depend on these. I've had a few wake-up calls that didn't happen. Use the alarm clock as a back-up.
  • Housekeeping or Guest Services is the department to call for burned-out light bulbs or other repairs needed in your room.
  • Check-out times vary by hotel, and usually this is 10 a.m. to 12 p.m. If you aren't out by the stated check-out time, you may be charged for a half day. If needed, call the front desk to request a late check-out time to determine if late check-out is an option.
  • The bell staff or front desk will be able to store luggage for you before you check-in or after you check-out, if needed. Most of us do this on the last day of an AMPC meeting, since we want to go to all the events of the day before we depart.

SERVICE & TIPPING
This is not a complete travel guide whatsoever, but this section needs to be included. Explanations on services are included for your reference. Don't flip when you see expected tips. We normally spend approximately $35 in travel tips for a three day trip, but we travel with four heavy pieces of luggage and take every opportunity to employ service workers to assist us to make our trip more pleasant.

Skycaps
Definition: Skycaps typically are stationed at the airport curb to assist with bags and to check travelers in for their flights. Skycaps are also in the baggage claim area with dollies or carts to help people get bags from carousels to cabs or their cars. We love skycaps, since they get us into the airport quickly without waiting in line at the airline counters. Once I had forty minutes to catch a flight, and there was an extremely long line of 100 people at the airline's counter and at least 50 at the skycap station. I waved a $20 bill at a skycap and got processed first, and therefore caught my flight. Skycaps are airline contracted workers, not airline employees, and they work off of tips. Money talks with skycaps, but they earn their money because of weather and the uncertainty of travel these days.
Tips: $1 to $2 per each normal luggage bag, and consider the city's economy, i.e., tip $2 per bag in San Francisco. Tip more for heavy bags. Tip at least $10 if the skycap helps you to get onto a flight for which you are late. Tip at least $20 if the skycap assists with an elderly person in a wheelchair, too.

Airport Motorized Carts
Definition: For the disabled or others in need of motorized transport within an airport, the airport will provide a motorized cart. This should be scheduled in advance with the airlines.
Tips: $1 to $2 per passenger, depending on the city's economy. If the cabbie assists with luggage or assists with passengers out of the cart or to a gate, a tip of $5 per passenger is appropriate.

Airport Shuttles
Definition: These are the persons who drive the free shuttles from airport parking lots to and from your terminal and car.
Tips: If a driver assists you with your bags, tip $1 to $2 per each bag, depending on the economy of the city. Our experience is that one out of twenty airport shuttle drivers will assist with luggage.

Hotel Shuttles
Definition: Some hotels provide shuttle service to and from the airport.
Tips:

  • $1 per passenger
  • $1 per bag, if the hotel shuttle person loads and unloads your bags.
    ¢ Tip an extra dollar or more for trips longer than 30 minutes or for assistance given to handicapped persons in your group.
  • If the driver performs extra services, tip accordingly. Once we had a hotel shuttle person at an AMPC convention in Orlando who went out of his way to help us with our trip. He scheduled a reasonably-priced rental car, and he went out of his way to take two of us to a rental car destination, along with giving us directions for our outing. A big group of us AMPC Disney lovers came in early to go to Disney World. The hotel shuttle driver got a $20 tip for 30 minutes worth of work, but he saved us time and money with his knowledge and attention.

Travel Shuttles
Definition: Shuttle services are those which transport you to and from a location, usually to and from an airport and a hotel for a cost. This excludes hotel free shuttle services.
Tips: We can not find in our research how much to tip a paid shuttle driver, and this includes web searches and the books that we have read. For example, how much does one tip a shuttle driver who is scheduled to take you from the Los Angeles airport to Palm Springs, California? We're going to give you our best guess: $1 per piece of luggage, $5 each person for an hour trip, $2 per person for each thirty minutes after the first hour. Don't forget to read "Tipping Tips" regarding this one!

Taxis
Definition: Car transport that one can schedule in advance or at the last minute from most locations.
Tips: 10% to 20% of the total fare, depending on the circumstances and the city's economy. Some examples follow.

  • Tip a taxi driver $2 in San Diego, when the fare is only $10.
  • If a cab driver is willing to wait for you while you go run into a drugstore or convenience store, tip an extra buck or two for his or her patience. The taxi driver could be on the way to make that extra buck that incurs in the first minute of a ride, and you don't have to call another taxi.
  • If the cabbie loads or unloads bags, tip $1 to $2 per bag for assisting you, depending on your luggage.
  • Some cabbies are smart and will give you information on your tourist ventures. This calls for a bump in the tip.

Valet
Whenever I think of valet, I always think of the movie where Steve Martin wore a tu-tu (ballerina skirt) to park cars for people. Get it? Valet; ballet? While at the Dallas AMPC meeting in June, I knew that I was writing this article, so we asked several hotel people, including a frequent traveler. He said that he only tipped 10%, but he wasn't sure. No one knew how much to tip! We were passing out one or two bucks at each transaction, so we were curious about what our research would find.
Definition: These are the service people at hotels, restaurants, events, etc., who park your car for you for a fee. Check on your special rate reservations, since sometimes a perk includes free valet parking. Some establishments charge for valet parking, but that doesn't include what one should tip.
Tips: $1 to $2 each time that the valet retrieves a car for you, depending on the city's economy.

Bellhops
Definition: These are the service people at hotels who carry your bags to and from your hotel room, if you need this service.
Tips: $1 to $2 per bag, depending on the city's economy and the weight of the bags.

Concierge
Definition: This is the hotel service person who gives suggestions on sites in the city, recommendations on eating establishments, and give you directions and maps. Also, this person may be able to arrange transportation and make reservations at a restaurant. Sometimes a hotel may give this responsibility to the front desk staff, so tip the same, if the front desk gives you the same service.
Tips: The tip depends on what the concierge has done for you.

  • If the service person gives you some recommendations and a map, and it takes a three minutes or more for them to do this, tip $1.
  • If the concierge makes phone calls for you to assist you with your outing, tip an extra $1 for this.
  • It the concierge goes into detail, tip for each step of the way. For example, if the concierge helps you to decide on different restaurants, arranges for transportation, gives maps, and helps you to arrange your group outing, we say that the concierge should get $1 per person.

Room Service
Definition: Hotel service that delivers food to your room. Yes, it's wonderful to have someone serve you for a change!

  • Check room service times in the book in the service book in your room.
  • With most major hotels, you can put a hanger on your door in the evening to have a pre-ordered breakfast delivered at a certain time in the morning.
    Tips: Check that hotel service book again. Almost all hotels already include a tip for room service in your tab, and sometimes this is as much as 17% to 20%. Don't tip more, unless you want to tip more than the stated percentage on your tab.

Housekeeping
Definition: These are the folks who clean your hotel room.

  • If you are sleeping late, just place that door hanger provided on the outside of your room's door knob until you leave. If you don't want service, call housekeeping or the front desk. These is the department to call for any room needs, such as a hairdryer that doesn't work (check this before the next morning). If you have any valuables, place these in the safe, if one is provided in the room. Otherwise, carry these with you, since most hotels say that they are not responsible for theft.
  • Check room service times in the book in the service book in your room.
  • With most major hotels, you can put a hanger on your door in the evening to have a pre-ordered breakfast delivered at a certain time in the morning.

Tips: Tip $1 to $3, depending on the hotel and the economy of the area.

  • Tip $1 in lower-priced hotels, such as Red Roof Inns, which are good but are priced economically.
  • $2 in the great hotels that we visit with AMPC, such as Sheratons, Westins, etc.
  • $3 to $10 (or more) in luxury hotels and resorts.
  • Tip more, if you are exceptionally messy.
  • Typically, the tip can be left on the end of the dresser or desk for the housekeeper. Don't leave clutter around it, so that he or she knows that it is their tip. The housekeeper needs to know that the money left is for her or him. Sometimes I leave the tip on the unmade bed or pillow.
  • Most hotels now leave a card from the housekeeper in your room that tells you who your housekeeper is. Bull hockey, since the housekeepers change day to day. This card translated means, "Put my tip under this card, and I know that it is my tip." This is their way of letting you know where to leave a tip.
  • If you want to make sure that the housekeeper gets your tip, and you don't have a card from the housekeeping staff, just put a note on top of the tip that says, "For the Housekeeper."
  • If you ask for an extra service, such as a note that reads, "Housekeeper, please leave an extra shampoo and lotion, along with one extra bath towel," then leave an extra dollar.
  • If you held a small party in your room, or if you trashed your room personally, leave a note of gratitude to the housekeeper with a tip of $10 or more.

Wait Staff
Definition: These are waiters and waitresses who wait on you in restaurants.
Tips:

  • 15% is a tip for normal service.
  • 20% is a tip for good service.
  • If you are in a group of people, and the waiter or waitress has to work on splitting bills and attending to us as a rowdy crowd, tip him or her at least 20% or more.

Buffet Servers
Definition: These are waiters and waitresses who wait on you in restaurants for a buffet. They usually give you info on the buffet, bring your drinks which include water and coffee, clear your dirty plates, and give you your bill.
Tips: 10% to 15% is a tip for normal service.

Bartenders
Definition: These are the keepers of the beer who wait on the bar.
Tips:

  • Tip 10% to 15% on regular service, but use good judgment. If a bartender charges you $1 for a Diet Coke, it would be an insult to leave a dime. We normally just use the 15% or higher rule, but many resources have said that 10% is okay.
  • Tip more, if you gave the bartender a difficult time with who bought drinks for what persons.
  • Tip at least a $1 per drink, if you are paying by the drink. If the bar is crowded, you may consider tipping generously after each round.
  • If you are at an AMPC function and got a free drink ticket, tip the bartender $1 for each drink that you order.

Cocktail Servers
Definition: These are servers who work in the bar or lounge area.
Tips: A 10% tip is okay, if the server only takes drink orders and brings you drinks. If the server brings you snacks or also takes and brings food orders, tip 15% or more.

TIPPING TIPS
General Tips

  • Understand that a service worker depends on tips for income.
  • Never tip in advance for promised services.
  • If you are waiting for a service worker, such as a skycap, and people aren't in line but just standing around the area, it helps to hold the tip in your hand to catch their attention.

More Tipping

  • Tip more for great service.
  • Understand a service worker's task when waiting on many parties at once, and when we as a group give a restaurant server a lot of questions and try to be comedians. Tip extra to the detailed and patient server.
  • Tip a lot extra if a service worker helps you in a bad circumstance. For example, tip a taxi driver $1 if he got you to your location on a cold winter night in Detroit and gave you some tips on the casinos (which is your destination), but the fare was only $4.

Less Tipping
If a service worker doesn't provide the service for which he or she is normally tipped, don't pay the full tip.

  • If you wait at a bar or restaurant to get service, consider the circumstances first. Are they short-staffed with one person waiting on 30 people or ten tables? Don't get upset at the service person who is trying to wait on many people. Instead, tip the service person, then write a letter to the management.
  • If a paid shuttle driver makes you late for your flight because they are not competent, don't pay. We once had a shuttle driver who drove 20 to 40 miles an hour for over an hour because he was more interested in talking to passengers about his life story than getting us to the airport. Yes, I told him to put the metal to the pedal, but he was "being safe." He made three groups of passengers delayed in getting to the airport. The other two groups ran to catch their flights, and this guy wondered why he wasn't tipped. We gave him $5 for an hour and half trip for two people because we felt sorry for him. The trip should have taken thirty minutes!

Non-Tipping Circumstances
Don't tip, if you didn't get the service with some instances.

  • If a service person promises you a service, don't tip until you get the service. Once we had great bellhop service, and the service person said that he would bring us a free refrigerator to our room. Once he got the tip, that fellow was off the clock and gone from the hotel!
  • If an airport shuttle driver didn't help you load or unload your luggage, or if he or she didn't even care if you knew what parking section the shuttle was stopped at the current moment, don't tip, in our opinion.

RESOURCES
These are the resources that we found to be most helpful to help clear any discrepancies between what several dozens of people, sites and books say, and these went along with what we have experienced over the past three years.
The TSA (Transportation Security Administration) Public web site for travel infomation and tips; http://www.tsa.gov/public/
How to Tip; Fodor's LLC; www.fodors.com
How to Pack; Fodor's Travel Publications www.fodors.com
FindALink www.findalink.net/tippingetiquette.php
PageWise http://azaz.essortment.com/tipping_rdef.htm

Fran Scarborough, Vision Alliance Network, Inc.

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